FAQs

END OF SEASON SALE

COME GET A PACE 500 .3 WITH FREE FRONT AND REAR RACKS FREE FENDERS AND AN EXTRA BATTERY (UP TO 775.00 VALUE FREE) WHILE SUPPLIES LAST

AVENTON AVENTURE 2 FREE BATTERY (500.00) WHILE SUPPLIES LAST

SELECT E BIKES UP TO 50% OFF

SELECT MARIN MOUNTAIN BIKES ON SALE

FAQs & Policy

What can we help you with today?

Faqs

  • What are your store hours?

    Monday: Closed


    Tues-Sat: 10 am-6 pm


    Sunday: 1-5 pm

  • If I call, can you give me an estimate on how much it will cost to get my bike fixed?

    We cannot give an accurate estimate until we see your bike in person. You may need more or less done to your bike than you initially realize (which is okay! That's why we're here to help you!), so we do not give out quotes over the phone or social media. We can tell you the basic pricing of labor or certain parts, but it may not apply to your specific situation.

  • If I see a bike I love, should I shop around or make the purchase now?

    We will never pressure you into buying a bike you don't love or isn't a right fit for you. We want you to LOVE riding as much as we do! That being said, especially in the current climate, it is incredibly hard to predict inventory and our bikes are flying out of the shop before we can even get them on the sales floor. If you see a bike you are definitely going to want, we always recommend that you do not hesitate because we cannot guarantee it will be here when you come back, even it's in the same day! Bikes of all kinds are in very high demand right now and we want to make sure you don't miss out before the one you want is gone.

  • I sent an email/social media message with a question about inventory and didn't receive a reply. Why is that?

    Our team is extraordinarily busy. The same people responding to your email or message are the ones running the sales floor and working on your bikes, so sometimes we simply don't see your message until after closing or several days later. The easiest and best way to get the most accurate answer about inventory or current stock is to call the shop.


    The caveat to that is: we do not have time to shop via the phone. We're not trying to be rude, we're just insanely busy! If you have a question about a specific part or bike, we may be able to give a specific answer. If you call wanting a rundown of all the [insert bike type/part type here] we have, you will be encouraged to come in to the store. This is because 1) the inventory may very well change by the time you actually physically get here, and 2) we simply don't have the time to help people shop over the phone. And we like to see your smiling faces!


    So the best way to get an answer to your specific question is to call; if your question is more general, your best bet is to come in and take a look around so we can help you find what you need.

  • Do you work on bikes?

    Absolutely! We are a full-service repair shop. Please note: we do not work on any electrical components of e-bikes that we do not sell.

  • If I bring my bike in for a tune up, how long will I have to wait to get it back?

    The average turnaround time is 1 week. When we have to order parts, it can take a bit longer. If you need your bike in a hurry, you can pay a "priority fee," which will push you to the front of the line (double your labor fees).

  • Can I come test ride a bike?

    Yes! We strongly encourage test rides so that you can find the bike that perfectly suits your needs and expectations!

  • Do I need an appointment to come in?

    Nope! Our shop is first-come-first-served. Drop by at your earliest convenience within shop hours.

  • Can I return the bike I bought from your store?

    At our company, we do not accept refunds or returns for bikes. However, we are dedicated to ensuring you absolutely love the bike you purchase from us. Our team works tirelessly to guarantee that your new bike fits you perfectly, meets all your needs and expectations, and inspires countless adventures.

Policy

  • Tools

    We never loan our our tools. Unfortunately, there are no exceptions to this policy as we have had expensive tools repeatedly stolen from our shop. We are happy to install accessories that you purchase or help you change flats but be aware that this may come at an additional cost, depending on the situation.

  • Intoxication

    We are sad to say that we have had to implement a policy regarding suspected drug and alcohol use or intoxication while in the shop -- if you are suspected of being under the influence, you'll be asked to leave and come back at a later time. This policy has been implemented to make sure that our customers and employees can be safe in our shop at all times. We thank you for your understanding.

  • Returns:

    Return Policy


    We accept returns within 30 days for items that are like new, in their original packaging, and accompanied by a receipt. Please note the following non-refundable items, unless prior arrangements have been made:


    Bikes, Tubes, and Tires


    Our receipt includes the following details:


    Return Policy:


    No returns on bikes, tires, and tubes. No exceptions.

    Qualifying returns must include a receipt and be in like-new condition with original packaging.

    Down payments and layaways are non-refundable.

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