About Us
15+
Years Experience
Our Story
In 2007, a woman decided to use her passion for life and love of people to serve her community by opening a bike shop in NE Portland. This woman was vibrant, welcoming, and compassionate to everyone who stepped foot through her doors. She walked through life with a spirit of generosity and believed kindness could change the world.
Nadine Jones, our founder, was unlike anyone else. She was full of childlike wonder and made everyone around her feel like they could do anything they set their mind to. In early 2013, cancer took her physical body from this world, but it left behind something else: her heart and soul.
Now, over a decade later, we stand just across the street from where Nadine first brought her vision to life. Our goal is to love our community and customers as much as Nadine did. We want everyone who comes through our doors to feel the way she made them feel: loved, valued, and important. Certainly, we would like you to hop on a bicycle that you adore, as we are a bicycle shop. But more importantly, we want you to leave feeling like you've made a new friend in us!
We hope you love your bike, your community, and yourself a little more every time you come into our store.
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FAQ
Monday: Closed
Tues-Sat: 10 am-6 pm
Sunday: 1-5 pm
We cannot give an accurate estimate until we see your bike in person. You may need more or less done to your bike than you initially realize (which is okay! That's why we're here to help you!), so we do not give out quotes over the phone or social media. We can tell you the basic pricing of labor or certain parts, but it may not apply to your specific situation.
We will never pressure you into buying a bike you don't love or isn't a right fit for you. We want you to LOVE riding as much as we do! That being said, especially in the current climate, it is incredibly hard to predict inventory and our bikes are flying out of the shop before we can even get them on the sales floor. If you see a bike you are definitely going to want, we always recommend that you do not hesitate because we cannot guarantee it will be here when you come back, even it's in the same day! Bikes of all kinds are in very high demand right now and we want to make sure you don't miss out before the one you want is gone.
Our team is extraordinarily busy. The same people responding to your email or message are the ones running the sales floor and working on your bikes, so sometimes we simply don't see your message until after closing or several days later. The easiest and best way to get the most accurate answer about inventory or current stock is to call the shop.
The caveat to that is: we do not have time to shop via the phone. We're not trying to be rude, we're just insanely busy! If you have a question about a specific part or bike, we may be able to give a specific answer. If you call wanting a rundown of all the [insert bike type/part type here] we have, you will be encouraged to come in to the store. This is because 1) the inventory may very well change by the time you actually physically get here, and 2) we simply don't have the time to help people shop over the phone. And we like to see your smiling faces!
So the best way to get an answer to your specific question is to call; if your question is more general, your best bet is to come in and take a look around so we can help you find what you need.
Absolutely! We are a full-service repair shop. Please note: we do not work on any electrical components of e-bikes that we do not sell.
That will depend on the parts you may potentially need, but the average turnaround time on bikes that don't need parts ordered/replaced/installed is 1-2 weeks. You can ask for it to be prioritized, but that will be an extra priority fee charge (double the price of your labor charge).
THE AVERAGE TIME IS 1 WEEK SOMETIMES IF WE HAVE TO ORDER PARTS IT CAN TAKE A BIT LONGER
Yes! We strongly encourage test-rides so that you can find the bike that perfectly suits your needs and expectations!
Nope! Our shop is first-come-first-served. Drop by at your earliest convenience within shop hours.
At our company, we do not accept refunds or returns for the bikes. However, we are dedicated to ensuring you absolutely love the bike you purchase from us. Our team works tirelessly to guarantee that your new bike fits you perfectly, meets all your needs and expectations, and inspires countless adventures.
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